Care for some RAW scones and HOLLOW macarons?

Fancy a cup of TWG Tea?

We passed-by the TWG Tea Salon & Boutique many times at the Pavillion (Kuala Lumpur), The Gardens Mall (Mid Valley City) and Sunway Pyramid Shoppng Mall (Petaling Jaya), and were always tempted to walk-in to experience the luxurious atmosphere offered. The ’boutiques’ were usually crowded and they don’t carry baby chairs, which makes it difficult to maneuver the stroller. Today, we had the opportunity at Sunway Pyramid as it wasn’t crowded and we could fit the stroller at our table.

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We ordered from the Tea Time Set Menu,  the Fortune (RM 55) set. The set came with a pot of TWG Tea from an extensive tea list. Our server recommended the French Earl Grey. It was a good tea, unfortunately I couldn’t differentiate this version from my usual Twinnings Earl Grey at office. The fancy teapot only holds approximately three of the ‘shallow’ cups. There is option to refill for RM 19.

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Included with the Tea Time Set were three choices of  sandwiches.  Ms. L. chose the TWG Tea Croque Monsieur – warm toasted sandwich with French Gruyère cheese and turkey ham, served with a delicate green salad and house vinaigrette. We also picked  the – Two freshly baked scones served with TWG Tea jelly and whipped cream. There were options for muffins or patisserie. Last on the list were choice of three TWG Tea macarons. Both Ms. L. and Big’ M selected the (1) 1837 Black Tea & Blackcurrant, (2) Camelot Tea & Praline and (3) Lemon Bush Tea macarons.

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If you have read my previous posts on my love for Wagyu at  The Press Club Restaurant (Melbourne), Ezzard (Melbourne), and The Meat & Wine Co (Melbourne), you will know that I would definitely order the only Wagyu dish here, the Wagyu Burger (RM 45.5) – Grilled Wagyu beef burger with lettuce, tomato and Emmentel cheese topped with cocktail sauce and served on a homemade bun, accompanied by baked potato wedges and mesclun salad tossed in an 1837 Green Tea infused vinaigrette. The burger came medium well as ordered and was pretty good – very juicy and tasty, as expected for the meat and for the price!

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We decided to add-on as the overall portions including the burger were on the small-side. Ms. L. ordered the Tea Time A la Carte menu, the TWG Tea Croque Monsieur (RM 26.5) which was really delicious. Also, much bigger portion compared to the Tea Time Set.

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We were working our way up the three-tiered tray and were at the scones level. The scones were RAW! Our server immediately replaced the raw scones with ‘freshly’ baked ones and they were RAW too! The floor manager came by and apologized. He told us that the current batch of scones sent to their outlet were all the same (all raw?). Ms. L. was very disappointed with the scones situation as she was really looking forward to trying TWG Tea’s scones. The floor manager then offered to take-off the charges for the Tea Time Set from our total bill, but will have to charge us for the macarons, for RM 5 each.

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We had macarons on numerous occasions when we were in Australia but rarely in Malaysia. I wasn’t aware of macarons at TWG Tea but have high hopes after observing the macarons on display as well as their descriptions in the menu. TWG Tea’s boasted on their menu that their macarons have crispy almond biscuit with a soft centre, infuced with signature tea. Well, we have another situation here – one of the macarons, the Camelot Tea & Praline macaron, were crispy outside and and all the way through, and inside was HOLLOW! We told our server and she took it to show the floor manager. We told the floor manager that macarons supposed to be crispy outside and chewy inside. The 1837 Black Tea & Blackcurrant macaron was not as bad, just slight chewy inside. The Lemon Bush Tea macaron was the decent one. All said, the floor manager apologized (and still charged me for all three macarons!). He gave me a feedback form to document my dissatisfaction. Well, it has been a week now and I still have not heard anything from TWG (not that I’m hoping for a reply!).

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It wasn’t a luxurious dining experience at TWG Tea Salon & Boutique when we were served RAW scones and HOLLOW macarons. Maybe its just this particular outlet. For the love of scones, we might come back (not here) for the scones, but we needed some time to recover from these situations!

(By the way if you were asking, TWG stands for The Wellness Group.)

TWG Tea Salon & Boutique
Sunway Pyramid Shopping Mall
3, Jalan PJS 11/15
Bandar Sunway
46150 Petaling Jaya
Selangor Darul Ehsan
Malaysia
60-3-5631-2899
Monday – Sunday, 10am – 10pm
www.twgtea.com

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